FAQ: What Is Concierge Service At A Hotel?

Are concierge at hotels free?

Concierge services are free and tipping isn’t mandatory, but it’s certainly appreciated. While you can wait to tip your concierge until the end of your stay, it can be better to grease the wheels right from the get-go.

What does a concierge service offer?

A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events. Some concierge companies also provide financial services.

Who is a concierge and what does he do?

A concierge assists customers to make the most of their stay at a location by assisting them to book shows, make dining reservations, or even arranging transportation. They may also offer advice on things to do in the area, places to eat, and the best way to get around.

What is the concierge level at a hotel?

Generally, a hotel that offers concierge level rooms has an entire floor (or a section of a floor) which receives special service and amenities.

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How much do you tip a concierge at a resort?

Concierge: $5-10 depending on how involved the service, or lump sum upon departure. Housekeeping: $1-5 per night, and tip should be left daily in the morning. If possible, leave a note saying the money is for housekeeping.

Are you supposed to tip a hotel concierge?

For front of house staff, like porters and concierges, it is customary to tip, and I’d say if you worked with the concierge before your arrival and they did a lot to help you, it’s a nice touch to come over and introduce yourself and offer a tip, but you don’t need to tip the concierge during your stay.

Why do people use concierge services?

Most clients will say that the main reason they use a concierge service is to free up precious time, enabling them to experience the things they love instead of spending time researching and booking them. A concierge service offers today’s most priceless commodity – your time.

How much does a concierge service cost?

Costs for concierge medical service range widely, and services vary according to cost. Patients often pay a monthly retainer fee, and the annual costs can range from $1,500 for more basic care to $20,000 a year for more specialized services.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

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What can’t a concierge do?

They’ll help you with money concerns, but concierges are not banks; don’t ask them to dig into their pockets for you. Sell stuff for you. Concierges are also not your personal eBay or Craigslist; they can’t sell tickets you no longer need or items you don’t want to take home.

What are concierge skill traits?

Five Personal Service Qualities of the Successful Concierge

  • Flexibility. By definition, a concierge service is all about flexibility.
  • Problem Solving Ability. Going hand-in-hand with flexibility is problem solving ability.
  • Creativity. The best concierges possess a great deal of creativity.
  • Organizational Skills.
  • Open Mind.

What is another word for concierge?

synonyms for concierge

  • attendant.
  • doorman.
  • janitor.
  • porter.

What is concierge level mean?

Known also as an Executive Level or by another distinguishing term, a concierge or club floor is an area where guests who have either paid for or qualified for certain privileges have the privileges offered to them. Think of it as first class on an airplane.

What is the concierge floor at Marriott?

Enjoy check-in and check-out service in the exclusive Lounge located on the 15th floor, breakfast in the same Lounge, and complimentary drink service.

What is a concierge lounge?

Name of lounge: Concierge Lounge. Concierge services: A concierge is on hand during select hours to help make onboard dining reservations and book shore excursions and spa appointments. The lounge also serves as a private disembarkation lounge for passengers staying in suites.

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