Question: How To Become A Hotel Concierge?

What does a Concierge do at a hotel?

Helpful hotel staff known as concierges have long been a mainstay of the hotel experience. Typical duties include helping guests with restaurant reservations, recommending activities in the area and arranging transportation to the airport.

Is being a Concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

Do you tip a concierge at a hotel?

For front of house staff, like porters and concierges, it is customary to tip, and I’d say if you worked with the concierge before your arrival and they did a lot to help you, it’s a nice touch to come over and introduce yourself and offer a tip, but you don’t need to tip the concierge during your stay.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

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Are hotel concierge services free?

Concierge services are free and tipping isn’t mandatory, but it’s certainly appreciated. While you can wait to tip your concierge until the end of your stay, it can be better to grease the wheels right from the get-go.

Who uses concierge services?

This ranges from planning holidays and booking restaurants, to helping run your everyday life (finding a good cleaner, the best gym, a gift for a loved one, etc). Some will always prefer to do these things off their own back, but people are increasingly turning to concierge services to manage it for them.

How do you become a 5 star concierge?

To start out, you must have been a concierge for at least five years in a hotel lobby. Then you need two other concierges to sponsor you. Next, the association requires that the General Manager of the hotel write you a recommendation letter.

What skills do you need to be a concierge?

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.

How do I become a successful concierge?

Here are some of the criteria for becoming a successful concierge:

  1. A willingness and passion to serve.
  2. An excellent background in guest or customer service.
  3. Good grooming and good personal presentation.
  4. Top knowledge of the venues and the clients of the environment you’re.
  5. going to serve or want to serve.

What kind of job is a concierge?

A Concierge, or a Guest Services Representative, is the first point of contact for guests in an organization. Their duties include making dining or entertainment reservations, arranging transportation services, and recommending activities and places to go in the area.

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Do you tip hotel front desk?

Front desk clerks are responsible for checking-in hotel guests, answering their questions and supplying information about the hotel. For those services, no tip is required. These tasks usually fall to the hotel concierge, who customarily receives tips for his service. Tip between $5 and $10 for exceptional service.

How much tip do you leave for hotel maid?

The standard tip for hotel housekeeping in the U.S. is $2 to $5 per day, says Cohorst. Now, with all the additional work housekeeping must accomplish, it’s only fair to tip a consistent $5 per day—even more, if you’re feeling exceptionally benevolent.

How much do you tip a 5 star hotel?

The higher end of that would likely be something you consider at a luxury hotel. The American Hotel & Lodging Association recommends $5 or $10 depending on what service they provide, like booking a restaurant or snagging you hard-to-get tickets, or a lump sum when you leave.

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