Readers ask: What Is A Hotel Concierge?

What are the duties of a concierge in a hotel?

Hotel Concierge job description

  • Welcoming customers upon entrance and confirm reservations.
  • Acting as the point of reference for guests who need assistance or information.
  • Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

What is the concierge in the hotel industry?

A Concierge, also commonly called a Guest Relations Manager or Guest Service Worker, serves as a specialized customer service representative. They are most frequently employed within the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes.

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How much do you tip the concierge at a hotel?

Concierge: $5-10 depending on how involved the service, or lump sum upon departure. Housekeeping: $1-5 per night, and tip should be left daily in the morning. If possible, leave a note saying the money is for housekeeping. Delivery of Special Items: $2 for one item, $5 for more.

How do you become a hotel concierge?

Concierges are required to have a high school diploma or equivalent, but further educational opportunities, such as tourism or hospitality courses at local colleges or trade schools, are beneficial for expanding skills that will better serve guests.

Is a concierge the same as a receptionist?

As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.

Is a concierge a stressful job?

Concierges do for hotel guests, apartment dwellers and independent clients what they don’t have time to do for themselves. ” The stress is pleasing the client and doing that in a way that makes you happy as well,” said Katherine Giovanni, founder of Triangle Concierge. Many clients are demanding.

Is a concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

Are hotel concierge services free?

Concierge services are free and tipping isn’t mandatory, but it’s certainly appreciated. While you can wait to tip your concierge until the end of your stay, it can be better to grease the wheels right from the get-go.

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What skills do you need to be a concierge?

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.

What is a concierge and what are five responsibilities?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

Do you tip hotel front desk?

Front desk clerks are responsible for checking-in hotel guests, answering their questions and supplying information about the hotel. For those services, no tip is required. These tasks usually fall to the hotel concierge, who customarily receives tips for his service. Tip between $5 and $10 for exceptional service.

How much do you tip a 5 star hotel?

The higher end of that would likely be something you consider at a luxury hotel. The American Hotel & Lodging Association recommends $5 or $10 depending on what service they provide, like booking a restaurant or snagging you hard-to-get tickets, or a lump sum when you leave.

What is hotel etiquette?

If you are ever in doubt about proper etiquette, follow the general rules of proper etiquette. Smiling, saying “please” and “thank you,” and having a positive attitude will show your good manners wherever you are. Everyone at the hotel, including staff and other guests, deserve your respect and kindness.

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