What Is Hotel Concierge?

What is a hotel concierge duties?

The main function of the Concierge is to welcome guests to the hotel; help them with any and all of their needs; make them feel at home; make reservations; and assist in selling guest rooms and other services & amenities throughout the hotel.

Is concierge the same as front desk?

Front desk concierge is, naturally, at the front desk, which is in the hotel lobby. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time.

What is the concierge in the hotel industry?

A Concierge, also commonly called a Guest Relations Manager or Guest Service Worker, serves as a specialized customer service representative. They are most frequently employed within the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes.

What skills do you need to be a concierge?

Professional attire and demeanor will make guests trust the concierge and his or her suggestions.

  • Conflict Resolution.
  • Dependability.
  • Flexibility.
  • Patience.
  • Professionally Promote Resort Activities to Guests.
  • Punctuality.
  • Telephone Etiquette.
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What is a concierge and what are five responsibilities?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

Is a concierge the same as a receptionist?

As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.

Is a concierge a stressful job?

Concierges do for hotel guests, apartment dwellers and independent clients what they don’t have time to do for themselves. ” The stress is pleasing the client and doing that in a way that makes you happy as well,” said Katherine Giovanni, founder of Triangle Concierge. Many clients are demanding.

Is a concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

How can I be a good hotel concierge?

Here are some of the criteria for becoming a successful concierge:

  1. A willingness and passion to serve.
  2. An excellent background in guest or customer service.
  3. Good grooming and good personal presentation.
  4. Top knowledge of the venues and the clients of the environment you’re.
  5. going to serve or want to serve.

What’s another word for concierge?

In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for concierge, like: Laundry/Valet, attendant, Meeting/Banquet, doorman, front-desk, room-service, Babysitting/Child, bar-lounge, janitor and porter.

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What are the qualities of a good concierge?

Five Personal Service Qualities of the Successful Concierge

  • Flexibility. By definition, a concierge service is all about flexibility.
  • Problem Solving Ability. Going hand-in-hand with flexibility is problem solving ability.
  • Creativity. The best concierges possess a great deal of creativity.
  • Organizational Skills.
  • Open Mind.

How does one become a concierge?

While a degree is not required, most concierge positions require applicants to have exceptional customer service skills to fulfill the needs of guests thoroughly. These skills can be refined by attending a certification program at a local college, trade school or an industry-recognized certification organization.

What are the functions of concierge?

In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance

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